Privacy policy
Last updated: March 9, 2026
HADIYA operates this website and online store, including all related content, features, products and services, to provide you with a curated shopping experience (the “Services”). Our store is powered by Shopify, which enables us to offer and operate our online store.
This Privacy Policy explains how we collect, use and disclose your personal information when you visit our website, make a purchase, or interact with our services.
By using our website and services, you acknowledge that you have read and understood this Privacy Policy.
PERSONAL INFORMATION WE COLLECT
When we refer to “personal information”, we mean information that identifies you or could reasonably be linked to you.
Depending on how you interact with our store, we may collect the following information:
• Contact details such as your name, email address, phone number, billing address and shipping address.
• Payment information including credit card details, payment confirmation and transaction records.
• Account information such as login details, preferences and account settings.
• Transaction details including items viewed, added to cart, purchased, returned or exchanged.
• Communications with us, including messages or enquiries sent to our customer support team.
• Device information such as IP address, browser type, and network connection.
• Website usage data including how you browse and interact with our website.
HOW WE COLLECT INFORMATION
We may collect personal information through the following methods:
• Directly from you when you place an order, create an account, contact us or interact with our services.
• Automatically through our website using cookies and similar technologies.
• From service providers that help us operate our store, process payments, or provide shipping and analytics services.
• From trusted partners or third-party platforms connected to our services.
HOW WE USE YOUR INFORMATION
Your personal information may be used for the following purposes:
Providing and improving our services
We use your information to process orders, arrange shipping, manage your account, handle returns or exchanges, and improve your shopping experience.
Marketing and communications
With your consent, we may send emails about new products, collections, promotions or updates. You may unsubscribe from marketing emails at any time.
Security and fraud prevention
We may use your information to verify your identity, detect fraudulent activity, and maintain the security of our website and services.
Customer support
We use your information to respond to enquiries and provide assistance regarding orders or products.
Legal obligations
In some cases we may be required to use or disclose personal information to comply with applicable laws or legal requests.
SHARING PERSONAL INFORMATION
We may share your personal information in certain situations, including:
• With Shopify, which hosts our online store and supports our ecommerce services.
• With service providers such as payment processors, shipping carriers, and technology partners that help us operate our business.
• With marketing or advertising partners to show relevant advertisements.
• If required to comply with legal obligations or protect our rights.
These third parties may process your information in accordance with their own privacy policies.
THIRD-PARTY WEBSITES
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites. We encourage you to review their policies before providing personal information.
CHILDREN’S INFORMATION
Our services are not intended for children. We do not knowingly collect personal information from individuals under the legal age of majority.
If a parent or guardian believes a child has provided personal information to us, please contact us and we will remove the information where required.
DATA SECURITY AND RETENTION
We take reasonable steps to protect your personal information, however no system can guarantee complete security.
We retain personal information only as long as necessary to provide services, comply with legal obligations, resolve disputes, or enforce our policies.
YOUR RIGHTS
Depending on your location, you may have rights regarding your personal information, including:
• Request access to the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your personal information
• Request transfer of your personal data
• Opt out of marketing communications
To exercise these rights, please contact us using the details below.
INTERNATIONAL DATA TRANSFERS
Your personal information may be processed and stored outside your country of residence, including in countries where our service providers operate.
Where required, we rely on appropriate safeguards to ensure your information remains protected.
CHANGES TO THIS POLICY
We may update this Privacy Policy from time to time to reflect operational, legal or regulatory changes.
Any updates will be posted on this page and the “Last updated” date will be revised accordingly.
CONTACT
If you have any questions regarding this Privacy Policy or how your information is handled, please contact us at:
salam@wearhadiya.com